IT Service Management (ITSM)
Why it’s important
IT Services that drive business outcomes
We passionately believe that having a robust and tailored IT landscape (utilising People, Process, Technology) is crucial to the success of any business. Ensuring that your IT Services are fit for purpose and help deliver your business outcomes at the right cost is essential. There is a “stepped” process for any organisation to reach this goal – these steps include:
- Business Engagement to fully understand the goals of the organisation.
- Good commercial governance.
- A clear IT Strategy linked to your business outcomes.
- Solid technology, including the infrastructure and architecture (cloud first where possible but not exclusively).
- Crucially - robust Service Management processes.
The benefits of robust ITSM
- Robust ITSM (IT Service Management) ensures that IT issues are less common, less impactful, and less costly
- ITSM helps to raise employee awareness of the services that are available and how to use them
- ITSM ensures your business complies with regulatory requirements
- Ishango adopts Cloud first principles, reducing CAPEX, simplifying delivery, and providing more reliable outcomes
Our expert team, with you every step of the way
At Ishango we have extensive knowledge and experience of creating and transforming IT functions in varying sectors. Ishango can supply the full range of core services, some of which are mentioned above – to ensure a coherent IT Strategy, Architecture Roadmap, IT Budget, and Service Management process is in place to help transform and drive businesses forward.
Adoption of these core services can seem like a daunting task, but Ishango has the expertise to help you leverage real competitive advantage through tangible benefits, once implemented, such as:
- Gaining a better understanding of what the business needs and why (i.e. “business alignment”)
- Ensuring you have services that you can afford
- Performant technology
- Repeatable and scalable processes
- Defined roles and responsibilities
